hbajl Privacy Policy — Your Information Is Our Responsibility
hbajl takes the protection of your personal information very seriously. This policy transparently explains how we collect, store, and use your information.
Introduction and Applicability
hbajl ("we", "our") is a trusted online gaming platform in Bangladesh. We take the privacy of our users ("you", "your") very seriously. This privacy policy applies to the hbajl website hbajl.cam and all related services associated with it.
Purpose of the Policy
The purpose of this privacy policy is to clearly inform you of what information hbajl collects about you, why it is collected, how it is stored and protected, and what rights you have over your information. By using our platform, you consent to the terms of this policy.
Scope of Applicability
This policy applies to all registered members, guest users, and anyone visiting the hbajl website. If you do not agree with our policy, please refrain from using our services. hbajl provides services only to persons aged 21 or older.
What Information We Collect
hbajl collects only the information that is necessary to provide our services. The information described below may be collected in various circumstances.
Information Provided at Registration
When creating an account, we collect the following information:
- Full name and date of birth
- Email address
- Username and password (encrypted)
- Payment method details (bKash, Nagad, Rocket, Upay)
- National ID number (for identity verification)
Automatically Collected Information
When you use our site, the following information may be collected automatically:
- IP address and device type
- Browser and operating system information
- Time and date of site visits
- Pages visited and activity logs
- Information obtained from cookies and similar tracking technologies
Transaction-Related Information
During financial transactions, the following information is recorded:
- Deposit and withdrawal history
- Transaction date and amount
- Payment method used
- Mobile banking account number (partial, in masked form)
Information Obtained from Communications
Information collected when you contact us:
- Messages and information provided in live chat
- Complaints and requests sent by email
- Content of support tickets
- Information provided in surveys or feedback forms
Purpose of Information Use
hbajl uses your information only for specific and legitimate purposes. We never use your information unnecessarily or without your consent.
Service Operation and Improvement
We use your information to manage your account, process transactions, provide rewards and bonuses, and improve your gaming experience. This includes recommending games based on your preferences and providing relevant promotional offers.
Identity Verification and Security Assurance
We verify your identity to prevent fraud, combat money laundering, and maintain the security of the platform. hbajl verifies the age of all users to ensure that only persons aged 21 or older are using the platform.
Compliance with Legal Obligations
We are required to retain and disclose certain information in order to comply with applicable laws, regulations, and regulatory authority directives. We may provide information in response to a court order or a lawful request from a law enforcement agency.
Customer Service and Communication
We use your contact information to resolve your questions and issues, share important updates, and send account-related notifications. Our customer service team is available 7 days a week, 24 hours a day, providing support in Bengali via live chat.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the hbajl website. These technologies improve your experience using the site and ensure the functionality of our services.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, ensure security, and save language preferences. These cookies cannot be disabled.
Functional Cookies
These cookies remember your preferences and settings, such as your preferred game category or display preferences. They make your experience on the site more personalized.
Analytics Cookies
Analytics cookies are used to understand how users interact with the site, which pages are visited most, and where there is room for improvement. This information is analyzed in aggregate.
Cookie Controls
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of hbajl. Contact our support team for more information.
Information Sharing and Third Parties
hbajl never sells your personal information to third parties. However, sharing information may be necessary in certain circumstances.
Payment Processors
We share information with authorized payment service providers such as bKash, Nagad, Rocket, and Upay to process your financial transactions. These organizations operate under strict data protection regulations, and only the information necessary to complete a transaction is shared with them.
Technology and Service Partners
Gaming software providers, security services, and analytics providers assist in operating our services. These partners work only according to hbajl's instructions and may not use your information independently.
Legal Authorities
We may disclose information to comply with valid court orders, requests from law enforcement agencies, or applicable legal obligations. Such disclosures are always made following applicable legal processes. Where possible, we will endeavor to notify you of such matters.
Business Transfers
If hbajl undergoes a business merger, acquisition, or asset transfer, your information may form part of the transferred assets. However, you will be notified in advance, and the new owner will be required to maintain the same privacy protection standards.
Data Security Measures
hbajl follows industry-standard technologies and practices to protect your information. Our security framework is kept continuously up to date.
Encryption Technology
Our website uses SSL (Secure Socket Layer) encryption technology, which keeps information exchanged between your device and our servers secure. Passwords and financial information are always stored using strong encryption.
Access Controls
Access to your information is restricted to authorized personnel only. Each hbajl employee has undergone strict data protection training and has signed a confidentiality agreement. Access logs are reviewed regularly.
Regular Security Audits
Our systems and infrastructure undergo regular security testing. Any vulnerabilities identified are resolved promptly. Firewalls, intrusion detection systems, and other protective measures are kept active.
Response to Data Breaches
In the event of a data breach, hbajl will notify affected users as quickly as possible and take appropriate remedial action. We will also notify the relevant authorities in accordance with applicable law.
Data Retention Period
Information for Active Accounts
We retain all of your information for as long as your account is active. This information is kept securely in our systems to ensure your protection and a smooth service experience.
After Account Closure
Even after an account is closed or deactivated, we may retain certain information for a specified period in accordance with applicable legal obligations. In particular, records of financial transactions, identity verification information, and information related to responsible gambling may be retained as required by law.
Requests for Data Deletion
You may contact us to request deletion of your information. However, retaining certain information may be necessary for us due to legal obligations or legitimate business reasons. In such cases, we will inform you in detail.
Your Rights and Choices
You have the following rights over your personal information. Contact our support team to exercise these rights.
Right to Access Information
You have the right to know what information we hold about you. You may request a copy of the information we have collected about you at any time.
Right to Correct Your Information
If your information is incorrect or incomplete, you can request a correction. We will update your information as soon as possible.
Right to Delete Your Information
In certain circumstances you can request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.
Right to Object to Processing
You can object to marketing communications or certain types of data processing. We will take action as soon as possible after receiving your request.
Protection of Minors
Age Restriction
hbajl strictly provides services only to those aged 21 or older. We do not knowingly collect information from any minor. Age is verified at the time of registration, and we strictly enforce this rule through identity verification.
If a Minor's Information Is Found
If we discover that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. If you believe a minor is using our platform, please contact us.
Policy Changes and Updates
Notice of Changes
hbajl reserves the right to change or update this privacy policy at any time. For significant changes, we will publish a notice on our website and inform registered users by email. The "Last Updated" date at the top of the policy will always show the date of the most recent change.
Use After Changes
Continuing to use our platform after a revised policy is published will be considered your automatic acceptance of the new policy. If you do not agree to the revised policy, stop using our services and contact us to close your account.
Contact Us
You can contact us with any questions, concerns, or requests regarding this privacy policy.
Ways to Contact Us
You can reach us in the following ways:
- Live Chat: Get direct support in Bengali 24 hours a day, 7 days a week
- Email: [email protected]
We try to respond to privacy-related requests as soon as possible. All communication can be carried out in Bengali.